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“All I Wanted Was to Go Home”: Why Listening to Residents Must Come First

09/12/2025

Jenny Danson

Before we begin, I want to acknowledge something important. What you’re about to read is one tenant’s story. We’re conscious this is only one side, and we are not naming the landlord involved as they can not have a right of response in this setting. The purpose here is not to litigate, but to hear.

I’m going to describe evidence Becky submitted about her home. It gives a glimpse of the reality she faced and helps us understand the human cost behind the reports and processes we so often discuss.

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Resident Engagement Safety & Compliance

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