Reasonable Adjustments Guide
1. Introduction
Healthy Homes Hub is committed to providing an inclusive environment for all individuals, including those with disabilities. We recognise the importance of making reasonable adjustments to ensure that everyone has equal access to our services, facilities, and membership benefits.
This guide outlines the steps we take to accommodate individuals with disabilities and how they can request reasonable adjustments when interacting with Healthy Homes Hub.
2. What Are Reasonable Adjustments?
Reasonable adjustments are changes or accommodations made to remove or minimise disadvantages experienced by individuals with disabilities when accessing our website, services, or participating in our activities. These adjustments may relate to physical accessibility, digital access, or alternative formats for communication.
Examples of reasonable adjustments include:
Providing information in accessible formats (e.g., large print, audio, or digital formats).
Ensuring our website and digital services comply with accessibility standards.
Modifying policies, practices, or procedures to ensure they are inclusive.
Offering alternative communication methods (e.g., email, telephone) for users who may have difficulty with standard forms of communication.
Physical adjustments to venues or events to ensure accessibility for all attendees.
3. Who Can Request Adjustments?
Reasonable adjustments are available to any member, user, or visitor to Healthy Homes Hub who has a disability that affects their ability to access our services, facilities, or activities. This includes individuals with physical, sensory, cognitive, or mental health disabilities.
We welcome requests from both existing members and individuals who are considering joining our membership community but may require adjustments to participate fully.
4. How to Request a Reasonable Adjustment
If you require a reasonable adjustment to access our services, website, or events, you can submit a request by contacting us using the following methods:
Email: Send your request to info@healthyhomeshub.uk with the subject line "Reasonable Adjustment Request."
In your request, please provide as much detail as possible about the adjustment you require and any specific needs you have. This will help us assess your request and ensure that the necessary arrangements are made.
5. How We Respond to Requests
Once we receive your request, we will:
Acknowledge receipt of your request within 5 days.
Assess your request and determine whether the adjustment is reasonable and feasible.
Where necessary, engage in a dialogue with you to better understand your needs and explore the best way to implement the adjustment.
Inform you of the outcome of your request within 14 days or let you know if more time is needed for complex requests.
We are committed to providing the necessary adjustments wherever it is reasonable to do so. If a request is not feasible, we will discuss alternative solutions with you to ensure we meet your needs as closely as possible.
6. Examples of Adjustments We Can Provide
Healthy Homes Hub strives to ensure that all members and users can fully participate in our activities. Some examples of reasonable adjustments we may provide include:
Digital Accessibility: Modifying our website to comply with accessibility standards (e.g., WCAG 2.1), providing assistive technology support, or offering alternative content formats.
Event Accessibility: Ensuring that venues for physical events are fully accessible, including the provision of ramps, accessible seating, or sign language interpreters.
Communication Support: Providing information in accessible formats, offering text-to-speech options, or arranging for verbal communication in place of written documents.
We are open to exploring other adjustments as needed to accommodate individual requests.
7. Monitoring and Continuous Improvement
We are committed to continually improving our accessibility practices and ensuring that our services are inclusive for all users. To achieve this, we:
Regularly review our policies and procedures to ensure they reflect best practices in accessibility.
Actively seek feedback from individuals who have requested adjustments to identify areas for improvement.
Stay up-to-date with relevant legal requirements and guidelines, such as the Equality Act 2010 and Web Content Accessibility Guidelines (WCAG).
8. Feedback and Complaints
We welcome feedback on our reasonable adjustment process. If you have any suggestions for improvement or wish to make a complaint about how your request was handled, please contact us at:
Email: info@healthyhomeshub.uk
We take all feedback and complaints seriously and will work to address any issues promptly.
9. Legal Obligations
Healthy Homes Hub is committed to complying with all applicable laws regarding accessibility and equality, including but not limited to:
The Equality Act 2010 (UK)
The Americans with Disabilities Act (ADA) (US)
Any other relevant national or international accessibility legislation
We are dedicated to ensuring that all users, regardless of disability, have equal access to our services and resources.
10. Contact Us
If you have any questions about our Reasonable Adjustments Guide or wish to make a request, please contact us at:
Email: info@healthyhomeshub.uk