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Designing Out Failure, Not Residents

How understanding capability and motivation can transform service delivery, trust, and outcomes in social housing. 

In this episode of Making Housing Better, host Jenny Danson, CEO of Healthy Homes Hub, is joined by Naomi Sweeting, Director of Customer Research and Insight at Places for People, to challenge a hard truth, service failure in housing is not inevitable, it is designed in. 

Drawing on behavioural science and lived experience, Naomi explains why...

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23rd February 2026

Designing Out Failure, Not Residents

16th February 2026

Ella’s Legacy, The Right To Breathe

9th February 2026

Ground Source Heat for Real Homes

2nd February 2026

Tenant Power: Scaling Social Housing Decarbonisation

26th January 2026

Early Mediation Changes the Trajectory

19th January 2026

Housing Data, Real Lives, Real Change

12th January 2026

It’s Still With Us… Collaborating on Damp and Mould

5th January 2026

Homes That Support Health

15th December 2025

Warm Rents: Fair Heat as Standard

8th December 2025

Nature as Essential Infrastructure

1st December 2025

Turning Passive Safety into Proactive Health Insights

24th November 2025

Building Skills for Healthier Homes

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