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Outcomes Over Outputs: Retrofit Redefined

Retrofitting homes isn’t about tech or tick boxes — but about delivering outcomes that actually matter.

In this episode, Andy Sutton, Co-Founder and Chief Innovation Officer at Sero, lays down a bold challenge: define the outcome you want, measure it at the end — and keep it simple. From health to heat, retrofit must be judged by what it delivers for real people, not what it looks like on paper. 

Key takeaways: