Every Drop Counts: Fixing the Flow
05/05/2025
In this episode, Thames Water’s Andrew Tucker lifts the lid on silent water waste in our homes – and how fixing it can cut tenant bills fast. With the South East at risk of drought within 15 years, water efficiency is no longer optional. It’s essential – for the planet, your residents and your budget.
1 in 10 homes has a constant leak, often from a toilet – wasting up to 400 litres a day and doubling water bills.
Thames Water has already retrofitted hundreds of thousands of homes, slashing usage and costs with simple, smart fixes.
Smart meters are the game-changer – delivering 25 million reads a day, helping detect leaks early and support high-usage households.
Key takeaways:
Fixing leaks saves tenants real money – and supports those in financial stress.
Smart meter data = early action + lower costs.
Combine energy and water retrofits – same visit, double the value.
Free Thames Water Calculator helps residents understand and cut usage.
DEFRA’s target: 110L per person/day by 2050 (currently ~140L).
Call to action for housing providers:
Work with your water company. Let them in to fit smart meters. Add water-saving to retrofit programmes. You’ll reduce operating costs, protect future supply – and help your tenants lower their bills now.
What Are the Benefits of Being a Member of the Healthy Homes Hub?
Industry Recognition and Networking:
Connect with a thriving network of over 350 housing organisations, including decision-makers, innovators, and leaders. Build partnerships that enhance your professional growth and create lasting business opportunities.
Showcase Your Expertise:
Demonstrate your impact by participating in exclusive case studies, webinars, and events. Highlight your contributions to creating healthier, sustainable homes, reaching a broad audience across the sector.
Influence Policy and Advocacy:
Be part of shaping housing policy through direct engagement with policymakers and advocacy efforts. Stay at the forefront of discussions driving meaningful change in the housing sector.
Access to Market Insights:
Gain access to Healthy Homes Hub’s regular newsletters, expert analysis, and resources. Stay informed about trends, regulations, and innovative practices that affect housing professionals.
Specialised Events and Workshops:
Take part in events like the Immersive Study Tours, offering hands-on learning and networking opportunities. Visit groundbreaking projects and facilities to explore real-world solutions for healthier and more sustainable homes.
Exclusive Tools and Resources:
Only members can upgrade to Housing Sage, a cutting-edge AI assistant tailored to social housing professionals. Benefit from personalised insights, regulatory guidance, and innovative ideas to enhance your operations.
Collaboration Opportunities:
Contribute to Healthy Homes Hub’s mission by sharing best practices, participating in action learning programmes like the Retrofit Society, or co-developing solutions with academic and industry leaders.
