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A Showcase on Data, Responsibility and Readiness

24/06/2026

Jenny Danson

This workshop explored how housing providers can use data more intelligently, responsibly and practically to improve resident outcomes, reduce avoidable cost and support more effective asset investment. The discussion focused on moving from fragmented, component-led approaches to joined-up, place-based and outcome-led decision-making. 

The central argument was that housing organisations should use data to understand the relationship between homes, residents and places, rather than treating asset performance and customer experience as separate issues. Data should inform decisions, but not replace human judgement, because housing decisions affect people’s lives, health, finances and communities. 

Tags

Data Metrics Geospatial Resident Engagement

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