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Automating Gas Servicing: A Case Study from L&G Affordable Homes

10/05/2025

When people think about automating compliance processes in housing, there’s often a sense of optimism , that with the right technology and data, everything will fall into place. But as L&G Affordable Homes’ journey shows, even with the best tech and a blank slate, there are unexpected challenges, complexities, and learning curves. 

L&G Affordable Homes, part of the wider Legal & General group, was set up in 2018, 19 with a mission to leverage long, term investment for strategic social good , clean energy, sustainability, and, crucially, affordable housing. The organisation has grown rapidly and now manages around 6,400 homes across nine registered providers, creating an unusually complex operating structure for its size. 

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