The Power of Pause in Housing
28/01/2026
Jenny Danson
What early dispute resolution reveals about health, pressure and prevention in housing services.
Housing disputes are rarely isolated events. They sit within complex systems shaped by policy, process, workload and organisational culture. When concerns escalate, the impact is not limited to complaint volumes or legal costs. It affects resident health, staff capacity and the ability of organisations to deliver safe, stable homes.
A recent discussion with Insley Ettienne, founder of Cosil Solutions, highlighted a recurring issue across the sector. Many disputes intensify not because they are unsolvable, but because organisations move too quickly through process and fail to pause long enough to understand what is really being asked.
From a Healthy Homes Hub perspective, this pause is not a soft option. It is a preventative intervention.
Become a member to read this article and more!
Social Housing Providers, Local Government, and Academics can sign up for free to access this article and more.
Already registered? Login Here
What Are the Benefits of Being a Member of the Healthy Homes Hub?
Industry Recognition and Networking:
Connect with a thriving network of over 350 housing organisations, including decision-makers, innovators, and leaders. Build partnerships that enhance your professional growth and create lasting business opportunities.
Showcase Your Expertise:
Demonstrate your impact by participating in exclusive case studies, webinars, and events. Highlight your contributions to creating healthier, sustainable homes, reaching a broad audience across the sector.
Influence Policy and Advocacy:
Be part of shaping housing policy through direct engagement with policymakers and advocacy efforts. Stay at the forefront of discussions driving meaningful change in the housing sector.
Access to Market Insights:
Gain access to Healthy Homes Hub’s regular newsletters, expert analysis, and resources. Stay informed about trends, regulations, and innovative practices that affect housing professionals.
Specialised Events and Workshops:
Take part in events like the Immersive Study Tours, offering hands-on learning and networking opportunities. Visit groundbreaking projects and facilities to explore real-world solutions for healthier and more sustainable homes.
Exclusive Tools and Resources:
Only members can upgrade to Housing Sage, a cutting-edge AI assistant tailored to social housing professionals. Benefit from personalised insights, regulatory guidance, and innovative ideas to enhance your operations.
Collaboration Opportunities:
Contribute to Healthy Homes Hub’s mission by sharing best practices, participating in action learning programmes like the Retrofit Society, or co-developing solutions with academic and industry leaders.
