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Low Regret Asset Decisions - Why Asset Choices Must Perform For Their Full Life, Not Just At Handover

10/03/2026

Jenny Danson

An ambition rooted in the customer experience 

For Yorkshire Housing, asset strategy starts with a clear ambition: to be a customer obsessed organisation. That ambition goes beyond service responsiveness or satisfaction measures. It is about designing homes and investment decisions so that customers experience fewer interventions, more stable living conditions and homes that work properly over time. 

This lens changes how asset decisions are framed. Success is not defined by how quickly work is delivered or how closely programmes align to annual budgets, but by whether homes continue to perform long after work is completed. Reducing repeat disruption, avoiding unnecessary return visits and preventing problems before they occur are treated as core outcomes, not secondary benefits. 

It is from this position that low regret asset decisions are made, with customer experience, asset performance and long-term value considered together rather than in isolation. 

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Resident Engagement Safety & Compliance Policy & Regulation

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