Bridging Housing and Health: Why Understanding is the First Step

Start with Understanding 

“When I worked at the Department of Health, I quickly realised I needed to unlearn everything I thought I knew about the NHS,” Andrew explained. “I had to understand their systems, drivers, and language. It’s only by truly grasping each other’s perspectives that we can begin to collaborate effectively.” 

For Andrew, understanding goes beyond surface-level awareness. It requires digging into how organisations operate, how services are configured, and what challenges each side faces. At the heart of this approach is the need to build relationships and develop shared knowledge, laying the foundation for collaboration.  

He quotes Connie Jennings, when talking about the work she is doing with health and housing, she says “We must remember our people are your people”. 

Finding and Valuing Space for Collaboration 

A significant barrier to effective collaboration is the perception that it is an optional extra rather than an essential part of the work. Andrew highlighted that leaders often see collaboration as something to be done on top of their regular responsibilities, rather than an integral part of achieving impact. “Finding the space and valuing the time for collaboration is critical,” Andrew said. “If we keep doing things the same way, nothing will change. Collaboration should be a priority, not an afterthought.” 

The Role of HACT 

This focus on understanding is central to HACT’s Integrated Care Systems Development Programme. The programme equips housing professionals with the tools and insights needed to engage effectively with the NHS and other health organisations. By learning about health systems in detail—from funding and regulation to service delivery—participants can identify opportunities for joint action. 

Andrew stressed that housing providers don’t have to navigate this journey alone. “HACT acts as a broker, helping organisations understand each other and develop meaningful partnerships. We provide the tools, resources, and inspiration to turn collaboration into action,” he said. 

If you’re ready to take that first step, HACT can help. More information is available at hact.org.uk. 

Success Stories 

Examples of effective collaboration are already emerging. In the Black Country, HACT facilitated a learning programme that brought together housing providers and NHS professionals. Participants learned about each other’s systems, shared their goals, and identified areas for joint action. The result was not only improved understanding but also practical initiatives like social prescribing and Health Champions programmes. 

Similar work is happening in Cheshire and Merseyside, where four collaborative workstreams focus on Healthy Homes, mental health and housing, health promotion, and employment. These initiatives demonstrate how understanding each other’s roles and challenges can lead to impactful solutions. 

A Call to Action 

Andrew’s advice is clear: start with understanding. Instead of asking, “How do I solve this problem?” ask, “Who can help me solve this?” By bringing together different perspectives and expertise, housing and health providers can achieve far more than they could alone. 

“Collaboration takes time, patience, and commitment,” Andrew said. “But the rewards—better health outcomes, stronger communities, and more efficient services—make it worthwhile.” 

To housing providers and health organisations looking to make a difference, Andrew’s message is simple: reach out, start the conversation, and take that first step. By prioritising understanding, valuing collaboration, and working together, we can bridge the gap between housing and health and create lasting impact for our communities. 

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