Using Data to Prioritise People
24th February 2025
In this episode, we explore how data can help housing providers move from reactive fixes to proactive, people-first decision-making. Tom Davie explains how iOpt’s sensor-driven insights help social landlords identify risks, support vulnerable tenants, and make sure investments in homes deliver real benefits.
Key Takeaways:
✅ Data Should Lead to Action: Insights must be clear, simple, and directly linked to improving lives.
✅ Spotting Hidden Fuel Poverty: A tenant’s home was just 13°C—data flagged the issue, leading to immediate support.
✅ Reducing Overwhelm: Housing providers are drowning in data; Tom shares how to focus on what truly matters.
✅ The Balance Between Tech & Tenant Voice: Smart data helps prioritise outreach, but human conversations drive change.
Challenges & Best Practices:
Stop Collecting for the Sake of It: Focus on a few key, high-quality data points.
From Firefighting to Forecasting: Use data to prevent crises before they escalate.
Tenant-Friendly Tech: iOpt’s traffic-light system helps residents understand their home's health at a glance.
🎧 Listen now and learn how data can help you focus on what really matters!