Repairing the Sector: Tackling Rising Costs
10/03/2025
In this episode, Jenny speaks with Paul Walker, Executive Director of Repairs and Maintenance at Home Group, about the sector's mounting repair challenges and innovative solutions. With repair numbers up 20% and costs rising 50%, the pressure is undeniable. Paul shares insights on how Home Group is tackling these issues.
Key Highlights:
DLO Maturity Model: Introducing a “spread betting” labour approach by leveraging in-house teams (Direct Labour Organisations) for flexibility and cost management.
Geographical Density: Reducing inefficiencies by consolidating resources across regions, cutting down on van mileage and duplicated efforts.
Shared Platforms: Collaborating with Plentific to develop a single data platform for managing repairs efficiently and complying with legislation like Awaab’s Law.
Customer-Centric Repairs: Balancing emergencies (damp and mould dominate) with proactive maintenance to improve satisfaction.
Bravery in Collaboration: Encouraging sector-wide partnerships to pool resources and solve shared problems.
Challenges Discussed:
Rising labour and material costs.
Increasing resident expectations post-COVID.
Lack of sector-wide data standards for asset management and repair strategies.
Best Practices:
Measure and address wastage in time, travel, and resources.
Prioritise technology to streamline repairs and reduce costs.
Experiment with shared regional services and innovative models.
Resources Mentioned:
Plentific: www.plentific.com
What Are the Benefits of Being a Member of the Healthy Homes Hub?
Industry Recognition and Networking:
Connect with a thriving network of over 350 housing organisations, including decision-makers, innovators, and leaders. Build partnerships that enhance your professional growth and create lasting business opportunities.
Showcase Your Expertise:
Demonstrate your impact by participating in exclusive case studies, webinars, and events. Highlight your contributions to creating healthier, sustainable homes, reaching a broad audience across the sector.
Influence Policy and Advocacy:
Be part of shaping housing policy through direct engagement with policymakers and advocacy efforts. Stay at the forefront of discussions driving meaningful change in the housing sector.
Access to Market Insights:
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Specialised Events and Workshops:
Take part in events like the Immersive Study Tours, offering hands-on learning and networking opportunities. Visit groundbreaking projects and facilities to explore real-world solutions for healthier and more sustainable homes.
Exclusive Tools and Resources:
Only members can upgrade to Housing Sage, a cutting-edge AI assistant tailored to social housing professionals. Benefit from personalised insights, regulatory guidance, and innovative ideas to enhance your operations.
Collaboration Opportunities:
Contribute to Healthy Homes Hub’s mission by sharing best practices, participating in action learning programmes like the Retrofit Society, or co-developing solutions with academic and industry leaders.
