Damp & Mould: Fix It for Good
28/04/2025
In this episode, we dive into how Phoenix Community Housing and Zap Carbon have halved damp and mould reports across 1,300 homes—without overwhelming repairs teams. Hear from John Ball (Phoenix) and Dale Holroyd (Zap Carbon) on shifting from reactive fixes to proactive, data-led strategies.
Top tips & best practices:
Triaging with sensors: Use humidity sensors to identify high-risk homes and prompt early action.
Structured workflow: Make data meaningful with clear processes and consistent training.
Resident engagement: Build trust through empathy, consistency, and a “golden thread” of communication.
Proactive upgrades: Fit extractor fans preemptively and use every home visit to check for mould.
Monitor post-repair: Six-week follow-ups help prevent recurrence.
Key challenges:
Shortage of qualified assessors
12-month budget cycles blocking long-term gains
Missed appointments driving up costs
Savings insight: Proactive approaches can reduce repeat visits and slash costs by 25–30% over three years.
Reference points:
Awaab’s Law (coming Oct 2025): GOV.UK
Healthy Homes Hub: healthyhomeshub.uk
Zap Carbon: zapcarbon.com
Don’t miss this one—lessons here could change how your organisation tackles damp and mould for good.
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Industry Recognition and Networking:
Connect with a thriving network of over 350 housing organisations, including decision-makers, innovators, and leaders. Build partnerships that enhance your professional growth and create lasting business opportunities.
Showcase Your Expertise:
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Be part of shaping housing policy through direct engagement with policymakers and advocacy efforts. Stay at the forefront of discussions driving meaningful change in the housing sector.
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