Behind every door, Lucy’s story
13/10/2025
In this deeply moving episode of Making Housing Better, host Jenny Danson, Co-Founder of Healthy Homes Hub, speaks with Maggie, who shares the devastating story of her daughter, Lucy — a bright, kind young woman failed by multiple agencies meant to protect her.
Lucy's story exposes a scandal of systemic neglect: mental health services that discharged her while suicidal, housing conditions that trapped her in fear and isolation, and social care that ignored repeated warnings. Despite more than 20 hospital admissions, no one ever joined the dots.
This episode lays bare how fragmented systems, rigid rules, and under-resourced housing and health teams can destroy lives. Lucy’s flat should have been a safe new start — instead, it became the backdrop to a tragedy that could and should have been prevented.
Practical steps for housing providers:
Review how safeguarding, housing, and mental health information is shared across agencies - Don't hide behind GDPR.
Ensure vulnerable tenants are known — not just as cases, but as people.
Embed community liaison roles within estates to specifically spot early warning signs.
Make it your policy to separate vulnerable residents from known ASB locations.
Create clear escalation routes when professionals see repeated crises.
Never assume “someone else” is dealing with it — coordination saves lives.
Ensure that every policy and procedure assesses the risk to mental health.
What Are the Benefits of Being a Member of the Healthy Homes Hub?
Industry Recognition and Networking:
Connect with a thriving network of over 350 housing organisations, including decision-makers, innovators, and leaders. Build partnerships that enhance your professional growth and create lasting business opportunities.
Showcase Your Expertise:
Demonstrate your impact by participating in exclusive case studies, webinars, and events. Highlight your contributions to creating healthier, sustainable homes, reaching a broad audience across the sector.
Influence Policy and Advocacy:
Be part of shaping housing policy through direct engagement with policymakers and advocacy efforts. Stay at the forefront of discussions driving meaningful change in the housing sector.
Access to Market Insights:
Gain access to Healthy Homes Hub’s regular newsletters, expert analysis, and resources. Stay informed about trends, regulations, and innovative practices that affect housing professionals.
Specialised Events and Workshops:
Take part in events like the Immersive Study Tours, offering hands-on learning and networking opportunities. Visit groundbreaking projects and facilities to explore real-world solutions for healthier and more sustainable homes.
Exclusive Tools and Resources:
Only members can upgrade to Housing Sage, a cutting-edge AI assistant tailored to social housing professionals. Benefit from personalised insights, regulatory guidance, and innovative ideas to enhance your operations.
Collaboration Opportunities:
Contribute to Healthy Homes Hub’s mission by sharing best practices, participating in action learning programmes like the Retrofit Society, or co-developing solutions with academic and industry leaders.
