Masterclass with Phoenix & ZapCarbon: From Alerts to Action
4th November 2025 - 2:30pm
Event Overview
Respiratory conditions like asthma, anxiety over unsafe homes, and stress from delayed repairs are all health consequences of housing issues - and they’re preventable. With the introduction of Awaab’s Law, housing providers must now show not just that they’ve acted, but that they’ve prevented harm.
As more landlords install IoT devices and look for tech-led ways to comply, one challenge keeps emerging: how to actually use the data. For many, there’s a sense of being flooded with alerts but false positives, data fatigue, and unclear workflows may be blocking progress.
In this masterclass, we’ll explore how Phoenix Community Housing saw reported issues drop by more than half.
Key Topics
Why trusting your data is the difference between collecting information and doing something meaningful with it
What makes a good client: which housing providers seem ahead of the sector in making data led decisions and why
Lessons from the frontline: how practical knowledge shapes better digital workflows
How AI might change this field and the opportunities for housing providers over the coming months
Featured Speakers
John Ball, Head of Planned Maintenance, Phoenix Community Housing
John has been instrumental in embedding a data-informed, resident-focused approach at Phoenix Community Housing. He’ll share how his team is using sensor insights to proactively manage risk, reduce repeat visits, and support healthier homes.
Dr Dominique Koubovec, Head of R&D, ZapCarbon
With ZapCarbon’s experience in over 50,000 homes, Dominique brings practical insight into what makes predictive compliance work - and what doesn’t. From false positives to frontline engagement, she’ll discuss how their latest platform ZapIQ is helping housing providers bridge the gap between data collection and action.
Who Should Attend
This session is designed for housing providers, sustainability leads, retrofit coordinators, energy efficiency professionals, and anyone involved in social housing decarbonisation efforts.
#MakingHousingBetter
This FREE event is available to members of the Healthy Housing Hub
To learn more about becoming a Healthy Homes Hub member, contact: andy@healthyhomeshub.uk
What Are the Benefits of Being a Member of the Healthy Homes Hub?
Industry Recognition and Networking:
Connect with a thriving network of over 350 housing organisations, including decision-makers, innovators, and leaders. Build partnerships that enhance your professional growth and create lasting business opportunities.
Showcase Your Expertise:
Demonstrate your impact by participating in exclusive case studies, webinars, and events. Highlight your contributions to creating healthier, sustainable homes, reaching a broad audience across the sector.
Influence Policy and Advocacy:
Be part of shaping housing policy through direct engagement with policymakers and advocacy efforts. Stay at the forefront of discussions driving meaningful change in the housing sector.
Access to Market Insights:
Gain access to Healthy Homes Hub’s regular newsletters, expert analysis, and resources. Stay informed about trends, regulations, and innovative practices that affect housing professionals.
Specialised Events and Workshops:
Take part in events like the Immersive Study Tours, offering hands-on learning and networking opportunities. Visit groundbreaking projects and facilities to explore real-world solutions for healthier and more sustainable homes.
Exclusive Tools and Resources:
Only members can upgrade to Housing Sage, a cutting-edge AI assistant tailored to social housing professionals. Benefit from personalised insights, regulatory guidance, and innovative ideas to enhance your operations.
Collaboration Opportunities:
Contribute to Healthy Homes Hub’s mission by sharing best practices, participating in action learning programmes like the Retrofit Society, or co-developing solutions with academic and industry leaders.
