Masterclass - Building Monitoring for Healthier, More Efficient Homes

Retrofit success isn’t just about what you install—it’s about what you measure. This masterclass explores how real-world monitoring can make or break your retrofit programme. Drawing on the London Borough of Havering’s SHDF-funded project, you’ll get a front-row view into how smart monitoring helps validate works, protect residents' comfort, and ensure energy savings actually land where they should: with the tenant.

You’ll hear lessons from the team behind the project—how they planned and delivered monitoring, what they measured, how they engaged tenants (yes, even the sceptical ones), and how they used the insights to fine-tune retrofit delivery. Whether you’re planning your next SHDF bid or just want to cut through the EPC noise, this session gives you the toolkit to do it right.

Featured Speakers:

• Hermione Crease, CEO, Purrmetrix

• Mark Howard, MRICS, Major Works and Direct Delivery Manager, London Borough of Havering

• TBC, Baily Garner LLP (authors of Havering’s retrofit monitoring report)

Expect honest reflections, tested strategies, and data that tells a compelling story.

Why Attend?

Because knowing how your buildings actually perform can unlock smarter investment, stronger bids, and healthier homes.

Too many retrofit programmes rely solely on modelled assumptions—only to find out later that SAP scores don’t tell the full story. This session flips the script. You’ll learn how Havering used in-situ monitoring to measure heat loss, comfort levels, and ventilation performance—and used that insight to inform future upgrades and support tenants more effectively.

“I finally understood why monitoring matters. It’s not about spreadsheets—it’s about what the resident feels when they walk through the door.”