Compliance Ideas Exchange

Time: 10.00 AM, for 10.30 AM start - 3.15PM / Refreshments and networking until 4:30PM

FREE and Exclusive to Healthy Home Hub Members
In Partnership with the NHMF
(All Housing Providers are FREE members of the Healthy Homes Hub)

Social housing compliance isn’t just about meeting standards, it’s about protecting lives and enhancing well-being. This interactive event brings together thought leaders and innovators to tackle the compliance challenges – focused on actionable insights for you to implement on your return. Join us to explore practical solutions, the latest regulations, and cutting-edge data-driven approaches that help put health at the heart of compliance.

10:00 – Arrival, Coffee, and Networking

10:30 – Welcome and Introduction – Jenny Danson

10:40-11:00 – Beyond Compliance: Overcoming Challenges & Shaping the Future of Safer Homes – Ryan Dempsey, The Compliance Workbook

Compliance in social housing is more than a box-ticking exercise—it’s about creating safer, healthier homes that protect residents and communities. Ryan Dempsey will open the event with his reflections on the key challenges facing compliance today, from shifting regulations to resource constraints and data integration. Looking ahead, we’ll examine how the sector can move towards a proactive, health-focused compliance model.

Key Takeaways:

• The top three compliance challenges and how they impact housing providers.

• Future trends shaping compliance, from digital tools to evolving legislation.

• Three expert-backed actions you can implement now to strengthen compliance and improve housing safety.

11:00-11:20 – The Overlooked Factor: Why Noise Matters in Healthy Homes – Emma Sculthorp, Director, Dragonfly Consultancy

Noise is often the forgotten element in housing design, yet it has a profound impact on health, comfort, and well-being. This session will explore how noise interacts with key aspects of the home exploring from ventilation and overheating to the future of noise regulation in retrofits and new buildings.

Key Takeaways:

• The link between noise and ventilation and how regulations are evolving.

• Why noise should be a core consideration in residential retrofits and developments, not an afterthought.

• Practical steps to mitigate noise issues, particularly with new technologies like ASHPs.

10-min break

11:30-12:25 – Panel Session: Fire Safety Innovations for Social Housing

Fire prevention is evolving beyond basic safety measures, it’s about building smarter, healthier, and more resilient living environments. This panel brings together industry leaders and innovators to explore how cutting-edge technology, sustainable solutions, and data-driven strategies are reshaping fire safety. We’ll dive into the role of AI in early risk detection, as well as how fire prevention can align with sustainability goals through eco-friendly suppression systems and non-toxic materials.

Beyond compliance, we’ll examine the link between fire safety, tenant health, and housing resilience, showcasing practical solutions that benefit both residents and providers. Join us to uncover how smarter investments, targeted policies, and emerging innovations can transform fire prevention into a proactive force for safer, healthier communities.

12:30-1:15 – Lunch

1:15-1:30 – Spotlight Session: Lessons from the Frontline – Neil Yeomans, Orbit Group

This 15-minute spotlight session will feature Neil Yeomans, Head of Property Safety & Technology at Orbit Group, an experience housing provider lead who will sharing their real-world experience in achieving high standards of compliance.

Looking back on their compliance journey, they will reflect on key decisions, successes, and challenges in maintaining safe and healthy homes. Through an honest discussion, attendees will gain insights into what worked, what they would change, and what isn’t worth the effort. This session is designed to provide practical takeaways that housing professionals can apply to their own compliance strategies.

1:30-2:15 - Future-Proofing Housing Compliance: Leveraging AI & Cloud Technology for Efficiency and Resilience" – Matthew Cain, Principal Advisor in AWS International Central Government Team

Housing compliance leaders face increasing regulation, complex data, and high stakes - mistakes can be very costly. With limited time and growing demands, how can technology ease the burden?

Matthew Cain, former Chief Digital and Information Officer at the Crown Prosecution Service, led AI-driven reforms saving 300,000 hours annually and helped recover Hackney Council from a ransomware attack. Now at AWS, he advises government leaders on using cloud technology to drive efficiency, resilience, and compliance.

This session will explore:

• Simplify Complex Regulation: Reduce the burden of managing multiple regulatory frameworks with smarter, automated processes.

• Increase Efficiency & Reduce Errors: Learn how government organisations have leveraged AI to save thousands of hours while improving accuracy – insights directly applicable to housing compliance.

• Prepare for the Future: Understand how digital resilience can help housing teams manage compliance seamlessly, reducing reliance on outdated, manual systems. Gain practical insights from a leader in digital transformation and discover how to future-proof compliance in your organisation.

2:15-3:00 - Automating Gas Servicing – A Case Study from L&G Affordable Homes
Speaker: Karen Heaney, Platform Director, L&G Affordable Housing

Karen will share how L&G has successfully automated gas servicing, streamlining the process so that only the gas engineer and the tenant are directly involved.

Gone are the endless spreadsheets and manual tracking of LGSRs. Instead, L&G has implemented a seamless, automated approach, improving efficiency, compliance, and the tenant experience.

Karen will walk us through:

• How they did it – The technology and process behind automation

• Key lessons learnt – Challenges, successes, and what they would do differently

• Future plans – How L&G is applying this approach to other processes

If you’re looking to simplify compliance, reduce admin burden, and enhance service delivery, this session is not to be missed!

3:00-3:10 Summary and close

3:10 – 4:00 Refreshments and networking