Engaging residents in housing projects is crucial for success, and Believe Housing has pioneered effective strategies to ensure that residents are at the heart of their projects.
Ruth Dent, Director of Asset and Compliance at Believe Housing, shared her insights on their innovative methods in a recent podcast with Jenny Danson, shedding light on how they manage to turn challenges into opportunities.
When we undertake upgrading work to make homes healthier for tenants, it’s vital to engage residents effectively, understanding their needs and addressing their concerns is key to success. It’s their home and respecting that is the foundation of our approach.
Ruth Dent, Director of Asset and Compliance at Believe Housing
Retrofit projects at Believe Housing are not viewed as isolated interventions but as integral improvements to homes. Ruth emphasised that all upgrades, whether it's a new kitchen or an air source heat pump, are seamlessly integrated into the overall asset management plan. "We don’t really see retrofit as separate; we just undertake improvement work," she said. "Every visit is an opportunity for enhancement, ensuring the right improvements are made at the right time, minimising disruption. We want our residents to see the benefits and feel the positive impact of these changes."
